As a Hong Kong-based global e-commerce company, PIXELFORGE LIMITED (hereinafter referred to as “we,” “us,” or “our”) is dedicated to providing a secure, convenient, and reliable online shopping experience. We offer this website (including all its subdomains), along with all information, tools, features, and services accessible through the site (collectively, the “Services”). Your access to and use of the Services are strictly conditional on your acceptance and compliance with these Terms of Service (the “Terms”), as well as any additional policies, guidelines, or notices we may post on the website from time to time. By clicking “I Agree,” creating an account, or otherwise accessing or using the Services, you confirm that you have read, fully understood, and unconditionally agree to be bound by all provisions of these Terms.
1. Overview
These Terms establish the legal relationship between you (hereinafter “you” or “user”) and PIXELFORGE LIMITED regarding your use of the Services. They cover key aspects such as your rights and obligations, our service standards, limitations of liability, and dispute resolution mechanisms. If you do not agree with any part of these Terms, you must immediately cease accessing or using the Services, as no other agreement (oral or written) will govern our relationship unless explicitly signed by an authorized representative of PIXELFORGE LIMITED.
2. Online Store Terms
To use the online store features of the Services (e.g., placing orders, making payments), you must meet the following requirements:
Consequences of Breach: Any violation of these Online Store Terms will result in the immediate termination of your access to the Services, without prior notice. We may also pursue legal action against you for any damages we incur as a result of your breach, and reserve the right to refuse future service to any user who violates these Terms.
Age Eligibility: You warrant and represent that you are at least the age of majority in your state, province, or country of residence (typically 18 years old, unless local law specifies a different age). If you are a parent or legal guardian allowing a minor to use the Services, you assume full responsibility for the minor’s actions, including any purchases made or damages incurred through their use of the site.
Lawful Use: You shall not use the Services or any products purchased through the site for any illegal, fraudulent, or unauthorized purpose. This includes, but is not limited to, violating intellectual property laws (e.g., using purchased products to infringe copyrights), engaging in money laundering, or facilitating any criminal activity. You must also comply with all applicable local, national, and international laws and regulations when using the Services.
Prohibited Technical Conduct: You shall not transmit, upload, or distribute any malicious software, including worms, viruses, Trojan horses, or other destructive code, to or through the website. You also may not attempt to gain unauthorized access to our servers, databases, or other technical systems supporting the Services.
Consequences of Breach: Any violation of these Online Store Terms will result in the immediate termination of your access to the Services, without prior notice. We may also pursue legal action against you for any damages we incur as a result of your breach, and reserve the right to refuse future service to any user who violates these Terms.
3. General Conditions
We retain the sole discretion to modify, suspend, or discontinue any part of the Services at any time (e.g., adding new features, removing outdated tools) without liability to you. We also reserve the right to refuse service to any user, for any reason, including but not limited to suspected fraud, repeated violations of these Terms, or behavior that we reasonably believe may harm other users or our business. Your use of the Services is at your own risk: we do not guarantee that the site will be available 24/7, free from technical errors, or immune to interruptions caused by factors beyond our control (e.g., internet outages, server maintenance).
4. Modifications to Services & Prices
We may adjust the features, functionality, or scope of the Services (e.g., changing payment methods, updating shipping options) at any time. Similarly, product prices listed on the website are subject to change without prior notice. All updated prices and service details will be effective immediately upon posting on the website, and your continued use of the Services after such updates constitutes your acceptance of the revised terms. We will not be liable to you for any changes to prices or services, including any orders you may have considered placing before the changes were implemented.
5. Products/Services (if applicable)
All product descriptions, images, specifications, and availability information displayed on the website are provided for informational purposes only. We make reasonable efforts to ensure the accuracy of this content, but we do not warrant or guarantee that it is error-free, complete, or up-to-date. For example, product colors may vary slightly from the images due to differences in device displays, and stock levels may change rapidly. We reserve the right to cancel or modify any order if a product is unavailable, or if we discover an error in the product description or pricing. If your order is canceled after payment, we will issue a full refund to the original payment method within a reasonable timeframe.
6. Accuracy of Billing & Account Info
You are responsible for maintaining accurate and up-to-date information in your account, including your billing address, shipping address, email address, and payment method. This information is essential for processing your orders, delivering products, and communicating with you about your account. If you fail to update your account information (e.g., using an expired credit card, providing an incorrect shipping address), we may delay or cancel your order, and will not be liable for any resulting damages (e.g., lost packages, missed deliveries). You must also keep your account password secure and notify us immediately if you suspect unauthorized access to your account.
7. Third-Party Links
The website may contain hyperlinks to third-party websites, services, or content (e.g., payment processors, product manufacturers). These links are provided for your convenience only, and do not constitute an endorsement, sponsorship, or recommendation of the third party or their offerings by PIXELFORGE LIMITED. We have no control over the content, privacy policies, or business practices of third-party sites, and are not responsible for any loss or damage you may incur from accessing or using these sites. We encourage you to review the terms of service and privacy policies of any third-party site before using it.
8. User Comments, Feedback & Other Submissions
Any content you submit to the website, including but not limited to comments, reviews, feedback, suggestions, ideas, or creative works (collectively, “Submissions”), becomes the exclusive property of PIXELFORGE LIMITED upon submission. By submitting content to us, you grant us a perpetual, worldwide, non-exclusive, royalty-free, irrevocable license to use, reproduce, modify, adapt, publish, distribute, display, and transmit the Submissions in any medium, for any purpose (e.g., marketing, improving the Services, developing new products). You also warrant that you own all intellectual property rights in the Submissions, and that the Submissions do not infringe the rights of any third party (e.g., copyrights, trademarks, privacy rights). We are not obligated to review, post, or respond to any Submissions, and may remove any Submission at any time, for any reason.
9. Personal Information
We collect, use, and disclose your personal information in accordance with our Privacy Policy, which is available on the website (typically under the “Privacy Policy” link in the footer). The Privacy Policy explains what information we collect (e.g., your name, email address, purchase history), how we use it (e.g., processing orders, sending marketing communications), and how we protect it. By using the Services, you consent to all the practices described in the Privacy Policy, including the transfer of your personal information to our servers in Hong Kong and other countries where we may operate. If you have questions about our data practices, please refer to the Privacy Policy or contact us using the information provided in Section 18.
10. Errors, Inaccuracies & Omissions
The website may contain typographical errors, misspellings, outdated information, or inaccuracies related to product pricing, availability, specifications, or other details. We reserve the right to correct these errors at any time, without prior notice to you, and will not be liable for any losses or inconveniences you may experience as a result of such errors. For example, if a product is listed at an incorrect price due to a technical error, we may cancel any orders placed at that price and issue a refund if payment has already been made. We encourage you to contact us if you notice any errors on the website, so we can correct them promptly.
11. Prohibited Uses
In addition to the prohibited conduct outlined in Section 2, the following uses of the Services are strictly forbidden:
Using the Services to spam other users (e.g., sending unsolicited emails, posting repetitive comments) or interfere with the use of the site by other users.
a. Attempting to modify, reverse-engineer, decompile, or hack any part of the website or its underlying software;
b. Using automated tools (e.g., bots, scrapers) to access, collect, or harvest data from the website without our prior written permission;
c. Posting or transmitting any content that is defamatory, obscene, harassing, discriminatory, or otherwise offensive or harmful to others;
d. Impersonating another person or entity (e.g., creating a fake account in someone else’s name) or falsifying your affiliation with a person or entity;
e. Using the Services to spam other users (e.g., sending unsolicited emails, posting repetitive comments) or interfere with the use of the site by other users.
12. Limitation of Liability
To the maximum extent permitted by applicable law, PIXELFORGE LIMITED and its officers, directors, employees, agents, and affiliates shall not be liable to you for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Services. This includes, but is not limited to, damages for lost profits, lost data, business interruption, or emotional distress, even if we have been advised of the possibility of such damages. Our total liability to you for any direct damages (e.g., a defective product) shall not exceed the amount you paid to us for the specific product or service that gave rise to the claim. This limitation of liability applies regardless of the legal theory under which the claim is brought (e.g., contract, tort, negligence).
13. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the rest of the Terms, and the remaining provisions shall remain in full force and effect. The invalidity of one provision shall not affect the validity or enforceability of any other provision, and we may replace the unenforceable provision with a valid, enforceable provision that achieves the original intent of the parties.
14. Termination
These Terms shall remain in effect until terminated by either party. We may terminate your access to the Services at any time, without prior notice, if you violate any provision of these Terms, engage in fraudulent or illegal activity, or if we determine that your use of the Services is harmful to our business or other users. You may terminate these Terms at any time by ceasing to use the Services and deleting your account (if you have one). Upon termination, all rights and obligations of the parties under these Terms (except for those that by their nature survive termination, such as limitations of liability, intellectual property rights, and governing law) shall cease.
15. Entire Agreement
These Terms, together with our Privacy Policy and any other policies or guidelines we post on the website, constitute the entire agreement between you and PIXELFORGE LIMITED regarding your use of the Services. They supersede all prior or contemporaneous agreements, understandings, or representations (oral or written) between you and us related to the subject matter herein. No modification to these Terms shall be effective unless it is in writing and signed by an authorized representative of PIXELFORGE LIMITED, or posted on the website as an updated version of these Terms.
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China (HKSAR), without regard to its conflict of laws principles. Any dispute, claim, or controversy arising out of or related to these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of the HKSAR, and you irrevocably submit to the jurisdiction of these courts.
17. Changes to Terms
We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or the features of the Services. When we make changes, we will post the updated Terms on the website and indicate the effective date of the changes at the top of the document. Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of the changes. We encourage you to review these Terms periodically to stay informed of any updates. If you do not agree with the updated Terms, you must stop using the Services immediately.
18. Contact Information
If you have any questions, concerns, or comments about these Terms of Service, or if you need assistance with any aspect of the Services, please contact us via email at [email protected]. Our customer service team will respond to your inquiry within a reasonable timeframe (typically 1–3 business days) and work to resolve any issues you may have. For urgent matters, you may also reach out to our Hong Kong office via the contact information provided on the “Contact Us” page of the website.