As a Hong Kong-based global fashion e-commerce platform, we strive to make returns fair and transparent for all customers. Below is our key return policy details:
1. Return Timeframe
You may initiate a return within 10 days of receiving your order, except for items marked as “Non-Returnable” (clearly indicated on product pages).
2. Return Process
To start a return, contact our support team first to obtain a Return Merchandise Authorization (RMA) number. Returns without a valid RMA number will not be accepted or processed.
3. Condition of Returned Items
All returned products must be in original condition—unused, unwashed, with intact tags—and come in their original packaging, including all accessories (e.g., belts, buttons, dust bags) provided with the order.
4. Eligibility for Refunds
We only issue refunds for products that are defective, damaged, or not as described (e.g., wrong size, color mismatch vs. product page).
Refunds are NOT provided if:
- You change your mind due to personal reasons;
- You ordered the wrong product;
- Damage occurs from factors beyond our control (e.g., mishandling after delivery).
5. Refund Method
If your refund request is approved, the funds will be credited back to the original payment method used for the order (e.g., credit card, PayPal). Processing times vary by payment provider (typically 3–7 business days).
For further questions, reach out to our 24/7 support team!