As a Hong Kong-based global fashion e-commerce platform, we prioritize transparent, flexible shipping solutions to ensure your clothing orders reach you smoothly—no matter where you are in the world. Below is a detailed breakdown of our shipping options, costs, and policies.
1. Shipping Methods
We offer three reliable shipping methods to suit your needs:
- Free Shipping (via USPS): Ideal for budget-friendly orders, with a delivery window of 15–20 business days.
- Standard USPS Shipping: Same 15–20 business day delivery as Free Shipping, available for all orders.
- Express Shipping (UPS/FedEx/DHL): For faster delivery, choose this option—your order will arrive in 7–12 business days.
2. Shipping Costs
Our pricing is straightforward, with savings for larger orders:
- Free Shipping/Free Standard Delivery: Automatically applied to all orders over $200 (no code required).
- Standard USPS Shipping :Fixedrateof15 per order.
- Express Shipping (UPS/FedEx/DHL): Fixed rate of $30 per order, regardless of order value.
3. Estimated Delivery Times
Delivery times start from the day your order ships (not the order placement date):
- Free Shipping & Standard USPS: 15–20 business days (varies slightly by destination).
- Express Shipping (UPS/FedEx/DHL): 7–12 business days (faster for major cities).
4. Restrictions, Customs & Duties
- Restrictions: We ship to most countries globally, but some regions may have import limits on clothing (e.g., specific fabric types). Check local regulations before ordering.
- Customs & Import Duties: These fees are determined by your country’s customs office and are not included in your order total. You will be responsible for paying any duties upon delivery—we recommend contacting your local customs agency for estimates.
5. Package Tracking
All orders include free tracking:
- Once your order ships, we’ll send a confirmation email with a unique tracking number (via USPS, UPS, FedEx, or DHL).
- Use this number on the carrier’s website to check real-time delivery status—from our Hong Kong warehouse to your door.
6. Incorrect Addresses
To avoid delays:
- Double-check your shipping address (including postal codes) when placing an order.
- If you notice an error after ordering, contact our 24/7 support team immediately. We can update addresses only if your order hasn’t shipped yet. Once shipped, we can’t modify addresses—packages may be returned to us, and you’ll need to pay a re-shipping fee.
For more shipping questions, reach out to our support team anytime!